Criticism and Feedback

20 April 2006

The subject of 'constructive criticism' came up again. Jonathan and Stuart mentioned it tonight and both Andrew and Mark have raised the issue in the past. It concerns our willingness to both offer it and receive it. Paul Leacy said: "It is far better that we are told something at the club, rather than in a paying situation."

The whole issue regarding 'constructive criticism' resonates deeply with me. I have had experience in both giving and receiving 'criticism' recently at the club. I often have strong urges to offer feedback but it can be a delicate issue. Some people have fragile egos, are sensitive, or can take it personally. Others may not want to hear it and want only to hear praise.

On the other hand receiving criticism can be equally tricky. I genuinely covet any feedback when I perform, but admit that it can sting initially and cause me to be slightly defensive. I am however serious about my magic and when I move beyond the emotional hurt and objectively examine the criticism it can be extremely useful. Nobody could be a harsher critic of me, than I am!

So, how serious are we about our magic? Do we want to be made to feel good, or do we want to hear the truth? Do we want to blindly give praise or do we choose to be honest? The answers will, of course, be different for each of us. But it is perhaps, a subject worthy of some consideration:

"Praise is often polite, while criticism is often sincere."

CONSIDERATIONS:

Using more neutral words like 'feedback or assessment' could make a subtle difference to the 'feel' of 'criticism'; 'Criticism' as a word, seems to have negative connotations. As well as meaning; 'analysis and judgement', it can also mean 'the expression of disapproval'. Even if you want the truth and it is delivered with kid gloves, 'feedback' can be painful - it can seem like 'criticism'!!

One of the main differences between magic and other performing arts is that we practise something for weeks, months or years so that our audience DOES NOT see it. If our technique and/or misdirection are flawed, we are therefore failing in our objective. People often say that: "you shouldn't offer advice unless it is requested" - and this appears to be a sound premise. So - is there a difference between 'criticism' and 'advice?' For our individual benefits, and for that of our craft as a whole, should we point certain things out?

We can not always trust the feedback we receive from spectators. I think they can often sense poor misdirection and catch glimpses of moves in their peripheral vision - and not say anything. They may feel slightly awkward or don't want to hurt our feelings and therefore respond by being polite in their 'appraisal'.

OFFERING FEEDBACK

Psychologists recommend qualities for giving feedback which include being sincere and honest, sensitive and considerate, and delivering your feedback in an encouraging manner. They suggest that you be respectful of the person you are critiquing, and to only assess the 'behaviour or actions', and not someone's personality.

Essentially, moving our language away from the evaluative framework of 'good and bad' and finding alternative ways of phrasing feedback which are more readily acceptable. Another important issue is that of 'timing'; ideally feedback should be given as close to the event as possible, and at an opportune time.

Psychologists also offer a general technique for giving feedback known as 'sandwiching', which suggests firstly talking about what you enjoyed, then offering any criticism or negative comments, and finally focusing on the positives and giving praise. Another technique suggests ONLY focusing on the positives; first mentioning what you think was done well, and then focus on any areas which you think could be improved.

RECEIVING FEEDBACK

"How serious are we about our magic?"

It is a personal decision whether we open ourselves up to receiving feedback. If we ARE open to feedback then it is important to let it be known. People seek out and are willing to accept feedback because they believe they can learn and improve from it. It can however be difficult to take.

It is easier to take feedback if we trust and understand the motives of the critic, and if it is delivered with sensitivity. It is also useful to remain detached and curious about any comments, separating your behaviours from your personality. I have heard it said that "a performer has to separate himself from his work if he is to improve."

We should then evaluate the criticism and decide objectively if it addresses a real problem or a correctable issue. Not all criticism will be valid and we do not always have to accept it, or the manner in which it is given. We all have the right to refuse feedback, and it is ultimately the performer's decision what advice to adopt.

"I don't know the key to success, but the key to failure is trying to please everybody"
Bill Cosby

'FEEDBACK' AT THE CLUB:

This started as just a couple of paragraphs regarding 'criticism', but became a little bit more - I have enjoyed clarifying my thoughts and comments on the subject. It is purely intended to provoke thought and perhaps be of some interest.

The magic club is a great place to learn tricks and techniques and to see different types of magic performed, but it is probably the safest and most ideal place to receive feedback of any kind. To some extent criticism is only as good as the person critiquing you, and we are fortunate to have a great deal of talented and thoughtful magicians at the club; knowledgeable and experienced individuals who are more than willing to share both their time and advice.

I hope that we can continue to cultivate and nurture this growing sense of trust, honesty and openness that seems to be infiltrating the club, that we can expect any feedback to be given in a respectful and supportive manner, and that our collective efforts will allow each of us to continue to improve and perform magic to the very best of our abilities.

Giles

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